Associate Technical Support Analyst - TS

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Associate Technical Support Analyst - TS

Applied 1
INR(₹) 4.8Lakh/Annum(CTC)
Full Time Job
4 Open Position
2 To 5 Exp.

Job Description

Primary Responsibilities:

Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal
Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers
Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP environment, offering a variety of level 1 to 1. 5 solutions over the phone
Accurately, quickly, and efficiently record all interactions with customers in an incident management tracking tool
Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time

Job Overview

Company Profile

Company Name:- ABC Pvt LTD

Contact person:- Hr Sijle

Contact Number:- +919953234567

Reference Code:- TSQ111

Company Address :- (ABC)

Careers at Optum If you"re going to change careers, why not look for an employer that"s out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing ABC Pvt LTD family of businesses, we"re driving innovation and change all over the world. That"s creating opportunity right here in India for people with energy, passion and a focus on quality. We"re driven to help people live healthier lives and to help make the health care system work better for everyone. We want to make a difference and that makes this the one job opportunity that can change everything for you. As part of ABC Pvt LTD, a Fortune 6 company, Optum is a leading health services and technology company dedicated to helping make the health system work better for everyone. With more than 115,000 people collaborating worldwide, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care. This work takes all of your commitment, skills, passion and energy. It"s hard to become #1 and even harder to stay in the lead. That"s why we rely on a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at Optum: ABC Pvt LTD Diversity creates a healthier atmosphere: ABC Pvt LTD is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ?ABC Pvt LTD is a drug-free

Industry: KPO / Research /Analytics

Functional Area: IT Software - Tech Support

Job Role: Technical Support Executive

Employment Type: Permanent


Basic/Graduation: BBA,

UNIX OS Apple Ios Linux OS Mac OS Ubantu OS Windows OS

Desired Candidate Profile/Responsibilities

Follow policies and procedures regarding the safeguarding of sensitive information, such as PHI/ PII and access to corporate systems
Escalate high priority, high impact issues to the USC's internal support teams
Use an issue knowledge base to effectively resolve and assign issues to the appropriate support group
Use remote control tools to assist customers when needed
Provide feedback on technical documentation for publication in Knowledge Base
Work in a low-wall cubicle environment with moderate noise levels
Frequently speak and listen using a headset, sit for longer periods of time working at a computer, scheduled lunches, breaks, and off phone time
Work in a high volume call center environment that operates 24x7x365