Technical Support Associate

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CONVERG India Services Pvt Ltd

Technical Support Associate

Gurgaon,Noida,Pune
Applied 3
INR(₹) 3.6Lakh/Annum(CTC)
+91 987361111
Full Time Job
9 Open Position
1 Exp.

Job Description

      Job Description: - Inbound 
Technical
       
Support.
    Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or desktop.
      Candidate Profile-


    o Any Graduate
oUndergraduates with six months ICC experience
o BE/Btech freshers are eligible.
o Excellent verbal and written communication skills.
o24*7 rotational Shifts
o Salary up to 22,500 take home ,attractive Incentives amount.

Additional Benefits- 
Both side free cabs
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000. 
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories. 

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-

Job Overview

Company Profile

Company Name:- CONVERG India Services Pvt Ltd

Contact person:- Sumit Berma

Contact Number:- +91 987361111

Company Address :- (CONVERG)

CONVERG India Services Pvt Ltd CONVERG is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. CONVERG is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.


Industry: BPO / Call Centre / ITES

Functional Area: ITES / BPO / KPO / Customer Service / Operations

Job Role: customer care executive

Employment Type: Permanent

Education

Basic/Graduation: B.A, B.Arch, BCA, B.Com, B.Sc, B.Tech/B.E., BBA,

Keywords(Skills/Roles)
customer care executive Linux Mac OS Telecaller Windows

Desired Candidate Profile/Responsibilities

    Roles & Responsibilities: 

    o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 

    o Clarify customer requirements; probe for and confirm understanding of requirements or problem. 

    o
Support
     customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

    o Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.